FAQ

Welcome to GetHotLinegerie! We’ve compiled a list of frequently asked questions to help you navigate our website, understand our products, and make the most of your shopping experience. If you don’t find the answer you’re looking for, feel free to contact our customer support team.

General Questions

1. What is GetHotLinegerie?

GetHotLinegerie is a global online boutique offering premium sensual lingerie. We prioritize discretion, quality, and inclusivity for adults aged 18+.

2. Is shopping on GetHotLinegerie discreet?

Absolutely. Orders ship in plain, unmarked packaging, and billing statements display a neutral name (e.g., “LLH Apparel”).

3. Do you ship internationally?

Yes! We ship to most countries. Shipping costs and delivery times vary—see our Shipping Policy for details.

4. What payment methods do you accept?

We accept PayPal and other secure options. All transactions are SSL-encrypted. 

Product Questions

1. What materials are your products made of?

Our collections use body-safe fabrics like lace, silk, and breathable mesh. Product pages detail materials and care instructions.

2. Are your products safe to use?

Yes, all our products are designed with safety in mind. They are made from non-toxic, hypoallergenic materials and are rigorously tested for quality.

3. How do I choose the right product for me?

Consider your experience level, preferences, and intended use. Check out our Getting Started Guide or contact our customer support team for personalized recommendations.

4. How do I choose the right size?

Check our  Size Guide with measurement tips. Still unsure? Email us your measurements for personalized advice.

5. Are your products hypoallergenic?

Most items use skin-safe materials. Sensitive skin? Opt for organic cotton or silk-lined options (filterable in our shop).

Order and Shipping

1. How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days and delivered within 7-14 business days. 

2. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website. Track your order .

3. What if my order is lost or damaged?

Contact us immediately. We’ll collaborate with carriers to resolve issues or reship if necessary.

4. Do you offer express shipping?

Yes, we offer express shipping options at checkout. Please note that additional fees may apply.

5. Are duties/taxes included?

Yes! Prices include all import fees. No hidden charges at delivery.

Returns and Refunds

1. What is your return policy?

Due to the nature of our products, we cannot accept returns or exchanges unless the item is defective or damaged. If you receive a faulty product, please contact us within 14 days of delivery.

2. How do I request a refund?

If your product is defective or damaged, contact our customer support team with your order number and photos of the issue. We’ll guide you through the refund or replacement process.

3. When will I get my refund?

Refunds process within 5 business days of receiving returns. Original payment method only.

Care & Usage

1. How do I wash lingerie?

• Hand-wash: Use cold water and mild detergent.
• Machine-wash: Place delicate items in a mesh bag (gentle cycle).

Avoid bleach and direct heat drying.

2. How to store lace/strappy designs?

Lay flat or hang in a breathable garment bag. Keep away from sharp objects.

3. Can lingerie be adjusted for fit?

Many styles feature adjustable straps or hook-and-eye closures. Check product descriptions for details.

Privacy and Security

1. Is my personal information safe?

Yes, we use advanced encryption technology to protect your personal and payment information. Your data will never be shared with third parties.

2. Will my order appear on my credit card statement?

No, your credit card statement will show a neutral name, not “GetHotLingerie” or any reference to adult products.

3. Will my order appear as “GetHotLingerie” on bank statements?

No. Statements show a discreet name (e.g., “LLH Apparel”).

Customer Support

1. How can I contact customer support?

You can reach us via:

• Live Chat:Available on our website.
• Email:gethotlingerie@gmail.com

Our team is available Monday to Friday, 9 AM to 6 PM (GMT).

2. Do you offer product recommendations?

Yes! Our customer support team is happy to provide personalized recommendations based on your preferences and needs. Just reach out to us!

Still Have Questions?

If you didn’t find the answer you were looking for, don’t hesitate to contact us. We’re here to help you have the best possible experience with GetHotLingerie!

Happy Shopping!

The GetHotLingerie Team

Let me know if you’d like to add or modify anything!